Although this isn't the mainfactor to recognize a reliable shared website hosting company from a bad one and a reseller from a real provider, the option to call and talk to a live person is a sign that you aren't working with a one-person service provider and that you can get in touch with somebody any time you're looking for assistance. The telephone support for hosting services may range from common to experienced, which means that the issues that can be resolved with a call differ based on the particular company. Usually, these matters are simpler and feature billing or first level technical issues because more complex problems often require a support ticket where both you and the sysadmins can track what is going on with a particular situation. Nonetheless, the option to phone call your supplier will save you a lot of time and efforts for the multitude of small issues which will eventually appear when you manage your hosting account.

Phone Support in Shared Website Hosting

Because we have live telephone support 14 hrs daily, you have the option to contact us and talk to one of our customer support representatives to get more info about all of the Linux shared website hosting plans that we provide and make sure that our servers meet the system requirements for your sites before buying anything. For your convenience, we now have phone numbers on three different continents so you will be able to call the one nearer to you - in the U.S.A., Great Britain or Australia. If you're already a customer, you can give us a call about general and billing matters, and about some technical matters. If the trouble is strictly technical or it requires longer time to investigate, you'll have to go through our ticketing system, that will allow both you and our tech support team to monitor the information given by both sides.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server plans that we provide include real-time phone support for 14 hours every day. If you hesitate which plan will be appropriate for your web sites, you want to find out more about the package's specs or you're looking for any other info on our services, you have the option to call any of the local telephone numbers that we have in the United States of America, the UK and Australia and our support agents will assist you. In case you already own an account, you can get in touch with us about sales and general issues, although we are often able to help with a number of technical issues as well. For entirely tech troubles you will have to use our built-in ticketing system where the correspondence between you and our tech support team will be in 1 place, which is the best option if your trouble can take additional time to be dealt with or it needs to be escalated to our system administrators.