The availability of the customer and tech support that a shared website hosting company offers can tell you a lot for the services which they offer as well. In case you can use just email messages and / or tickets, you have most likely come across a reseller and not the web hosting provider. If this is the case, you will have to wait for a couple of days so as to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to consult with the real web hosting company for extra assistance. When the supplier offers several means of communication with short response time that are available at any moment, they are almost certainly the top provider, not a reseller. Therefore you'll reap the benefits of timely assistance and excellent support since they'll have instant access to the servers where your account is. Regardless of the issue - sales or technical, it's always much better to be able to contact your hosting company directly via your preferred method of communication.

24/7 Customer Support in Shared Website Hosting

The customer and tech support services for our shared website hosting plans are twenty-four-seven, therefore you can forget all about waiting for a few days to receive assistance. If you aren't our client yet, you can give us a call, chat with a consultant or send an e-mail message. If you already have an account, you'll be able to open a support ticket on top of the other three options for communication. You'll be able to pick the most appropriate way to contact us based on where you are or the device you're using. We will help you for more or less any webhosting-related query that you may have or issue that you could experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in such a case the maximum reply time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated servers that we provide come with 24/7 customer and tech support, which means that no matter what issue you have, you'll be able to get in touch with us and we will assist you without delay. The guaranteed response time for any e-mail message or support ticket that you open from your Hepsia web hosting Control Panel is only 1 hour; usually the response time hardly ever is more than twenty minutes. In addition, we provide phone support with a couple of local numbers around the globe as well as a live chat, so you're able to contact us and receive additional information about our services even if you do not have an account yet. We can help you with any question or an issue you may have - payment methods, plan features, e-mail setup, website hosting account settings, and so on. If you use our services, you will never have a situation where you should wait for a couple of days to get a problem resolved like you will need to do with many other suppliers.

24/7 Customer Support in VPS Servers

Every single VPS server package that we offer comes with 24/7 customer and tech support, therefore if you experience any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you'll be able to get in touch with us at any time, even holidays and weekends. For your benefit, we offer different methods of communication - phone support with a couple of local numbers internationally, live chat, e-mail messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical issues because it is much easier to monitor what's going on. The maximum guaranteed reply time for all of the e-mail messages and tickets is 60 minutes, however it rarely takes that long to receive support. In case you add the Managed Services upgrade that we supply, our administrators will also support you with any third-party software matters.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server from our company, you can get in touch with us anytime using a number of channels and the max time that you will need to wait for an answer is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and tech support service is present 24/7 regardless of whether it is a weekend or a holiday and we will support you with anything relevant to the applications which are pre-installed on the server. To get in touch with us about a tech issue, you can open a support ticket from the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any common questions or you'd like to learn more about our web hosting services before you order, you may also take advantage of our live chat or you could call one of the local telephone numbers that we have in various countries around the world. When you'd like to have assistance with third-party software that you are unable to install or operate efficiently, you will be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.